Elements and Performance Criteria
- Plan coffee service.
- Develop coffee menus and select menu items taking into consideration profit requirements, market focus and demographics, customer preferences and enterprise policies.
- Select suppliers and roasters, and make purchases according to enterprise requirements, budget and quality.
- Liaise with suppliers and roasters to ensure coffee meets enterprise requirements.
- Provide specialist advice on coffee and coffee service.
- Develop and update appropriate information on coffee.
- Respond to customer questions related to coffee and espresso coffee service.
- Provide accurate information to colleagues and staff on coffee and coffee service.
- Promote coffee and coffee appreciation at appropriate opportunities.
- Display accurate information on coffee and coffee styles for customers where suitable.
- Monitor quality and service of coffee.
- Identify desirable characteristics of superior espresso coffee.
- Evaluate coffee beans to ensure freshness and appropriate oil content.
- Monitor grind to ensure correct particle size according to enterprise requirements and customer preferences.
- Monitor environmental variations affecting dosage, and adjust grind and dose accordingly.
- Evaluate espresso coffee quality through visual and other sensory means and by applying indicators of quality.
- Monitor coffee extractions and service according to enterprise practices, ensuring quality and consistency.
- Diagnose faults and problems in quality of coffee.
- Seek and follow up feedback on coffee quality from customers and staff.
- Deal with problems according to nature of problem and enterprise practices.
- Ensure coffee and commodities are stored appropriately in suitable containers and conditions.
- Ensure coffee items are presented correctly and attractively with suitable accompaniments.
- Assess quality and temperature of milk served and ensure it is texturised correctly.
- Monitor machinery and equipment.
- Monitor espresso coffee machine and other equipment for efficiency and reliability of operation.
- Monitor temperature and water pressure according to enterprise requirements.
- Ensure that environmentally sound cleaning, maintenance and waste disposal and recycling regimes and practices are in place.
- Identify need for new equipment or parts taking into account relevant considerations and evaluate options.
- Ensure that self and others follow safe practices and procedures in using machinery and equipment.
- Identify situations requiring the attendance of a trained service technician or licensed electrician or actions that might invalidate warranties.
- Schedule service calls and replacement of worn parts at appropriate times.